Last updated: 24 October 2026.

This notice explains how personal data are processed when you visit www.puntoevirgolaschool.it, make an enquiry, take the Italian placement test, book a free trial lesson or subscribe to school communications, in accordance with Regulation (EU) 2016/679 (GDPR) and applicable Italian law.

1. Data controller

Punto e Virgola School di Teresa Cavallo
Via Giacomo Leopardi 18, 74023 Grottaglie (TA), Italy
VAT number: 03206750733
Email: info@puntoevirgolaschool.it
Telephone: +39 348 478 6621.

You may contact the controller at the address above for privacy enquiries and data-subject rights requests.

2. Data we process and purposes

Website operation, security and browsing

When you visit the website, the server and technical services may process your IP address, date and time of requests, requested pages, browser and device information, technical logs and signals needed to prevent spam, abuse and unauthorised access. This information is used to operate, secure, maintain and troubleshoot the website.

Contact forms and enquiries

When you send an enquiry, we may collect your name, city, email address, telephone number, message and anything else you choose to provide. We use this information to respond to questions about courses, prices, availability and school experiences. Forms are managed with Contact Form 7; messages may be stored in WordPress using Flamingo and forwarded to the school mailbox through WP Mail SMTP and configured email services.

Free trial lesson bookings

To request an online or in-person trial lesson, we process the information requested by the booking form, including first and last name, email, telephone, native language, current city or place of residence, indicated Italian level, preferred date and time, lesson format (online/in person) and optional notes. We use it to check availability, organise the session and send booking, confirmation, refusal or attendance instructions. Where a calendar integration is enabled, only the details needed to manage the appointment are shared with the calendar provider.

Italian placement test

If you take the placement test, we process the information you provide (such as first and last name and email address), your answers, estimated score or level and completion date. We use it to calculate and send the result and to inform your requested learning pathway. The outcome is indicative and may be reviewed by a teacher. The test is not used to make solely automated decisions with legal or similarly significant effects.

If you choose to book a trial lesson after the test, some information may be temporarily passed between pages on this website to pre-fill the booking form, where that feature is enabled. This does not subscribe you to marketing emails.

Newsletter and promotional communications

If you explicitly subscribe, we use your email address and any other requested details to send school updates, offers and course information through Brevo. You can unsubscribe using the link included in our emails or by contacting the controller. Sending an enquiry, booking a lesson or completing a test does not automatically constitute newsletter consent.

Website analytics

Only if you opt in to the Analytics category do we use Google Analytics 4, managed through Google Tag Manager, to measure visits, page views, interactions and usage events. The current web stream identifier is G-KX2NSGQXXR. Analytics may involve online identifiers and technical data. Names, email addresses and telephone numbers must not be sent to Google Analytics.

Advertising measurement

The website may use advertising measurement services such as Google Ads and, if enabled in the future, the Meta Pixel. Non-essential advertising tags are only activated following consent to the Marketing category. The technologies actually in use are described in the Cookie Policy. Technical monitoring through Google Search Console does not, by itself, require advertising cookies in visitors’ browsers.

Cookie choices and consent evidence

We use Consent Harbor to display the cookie banner, remember choices and handle withdrawal. Its own evidence log records the choice (accept, reject, update or withdraw), date and time, allowed or rejected categories, language, notice version/fingerprint and a pseudonymous identifier. Consent Harbor does not store names, email addresses or full IP addresses in this log and does not access placement-test or booking records.

3. Legal bases

  • Enquiries, placement tests and booking requests: steps taken at your request before entering into a contract, or provision of the service you request (Article 6(1)(b) GDPR).
  • Purchased courses and related administration: performance of a contract and applicable legal obligations (Article 6(1)(b) and (c)).
  • Website protection, maintenance and abuse prevention: legitimate interests in operating a secure website, balanced against your rights (Article 6(1)(f)), and applicable legal obligations where relevant.
  • Newsletter and non-essential Analytics/Marketing tracking: freely given, withdrawable consent (Article 6(1)(a) GDPR and applicable Italian cookie rules).
  • Recording cookie choices and consent evidence: compliance and accountability obligations under privacy law (Article 6(1)(c), read together with Article 7(1) GDPR, according to the specific purpose), and technical necessity to honour your choice.

4. Is providing data mandatory?

You can browse the website without completing forms. Data marked as required in forms are needed to respond, process a test or manage a booking; without them we may be unable to provide the requested service. Newsletter subscription and non-essential cookies are optional, and refusal does not prevent ordinary browsing.

5. Recipients and service providers

Access is limited to the controller, authorised collaborators and relevant technical or professional suppliers. Services used or configured for this website include Hostinger (hosting), Aruba (email), WordPress and technical components Contact Form 7, Flamingo, WP Mail SMTP, Polylang and Spectra, Brevo (newsletter), anti-spam services such as Cloudflare Turnstile where enabled, and Google for Analytics, Tag Manager and other services actually activated. Accounting or legal advisers and competent authorities may also receive data when required.

Depending on the service and contract, suppliers may act as processors or independent controllers. We do not sell personal data collected through this website.

6. Transfers outside the European Economic Area

International providers may process or access personal data from outside the European Economic Area. Where this occurs, transfers are subject to the applicable safeguards under Articles 44 et seq. GDPR, such as adequacy decisions or standard contractual clauses, depending on the service and circumstances. You may request more information from the controller.

7. Retention

We keep personal data no longer than necessary for the purpose concerned, based on the following criteria:

  • Enquiries and messages: for the time needed to handle the enquiry and directly related follow-up. The controller periodically reviews whether messages remain necessary in WordPress, Flamingo and email.
  • Trial lessons and bookings: while arranging and documenting the requested lesson and related correspondence. If you subsequently enrol, information needed for the teaching relationship follows the retention requirements of that relationship.
  • Placement tests: while calculating, communicating and using the result for the requested learning assessment. Unneeded information must then be deleted or de-identified unless relevant to an ongoing course.
  • Newsletters: until you unsubscribe or withdraw consent, subject to limited retention of evidence of consent and applicable obligations.
  • Administrative or tax records: for any retention periods required by law if a contractual relationship starts.
  • Technical and security logs: for the time necessary to operate, secure and troubleshoot the service, according to suppliers’ settings and applicable procedures.
  • Cookie-consent evidence (Consent Harbor): the browser choice is currently set to 180 days and pseudonymous evidence logs to 365 days, unless settings are subsequently revised and documented.

Any deletion of test, enquiry or booking records is handled within the respective systems or by authorised staff. Consent Harbor does not delete records held by those plugins.

8. Cookies and your choices

Read our Cookie Policy for details of cookie categories, services and storage periods. The Cookie settings control on the website allows you to accept, reject or change non-essential categories at any time. Withdrawal does not affect processing lawfully carried out before withdrawal.

9. Your rights

Subject to the conditions of the GDPR, you may request access, correction, erasure, restriction, data portability, object to certain processing and withdraw consent. Please write to info@puntoevirgolaschool.it. You may also lodge a complaint with the Italian Data Protection Authority (Garante).

10. Children and learning services

If the school processes children’s data for a course or lesson, applicable safeguards are observed and parents or legal guardians are involved where required. Please do not include sensitive information in optional notes unless it is necessary to organise the lesson.

11. Changes to this notice

We may update this notice to reflect changes in services, processing or legal requirements. The date above identifies the published version; where significant changes affect tracking purposes we will ask for renewed consent as required.

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